As Sahafah, Riyadh, Info@sos.sa +966112909752

Privacy Policy

1. Introduction

The Privacy Policy is written to help you better understand how your information is collected, used, and stored. It is an updated policy because the technology and privacy laws are constantly changing and we are obliged to notify you when any change is made and we will add an explanatory notice in the application. Your use of our website after posting these changes will constitute your approval of the revised policies. By subscribing to any of the products or services offered by SOS or your dealings with a merchant using SOS services, you agree to the terms of this Privacy Policy and you agree to the SOS Terms of Service. This Privacy Policy is a legally binding agreement between you and the Customer, the Employer, or any third party if you act on their behalf in accordance with an Authorized Authorization or Official Agency as a User of the Services (referred to in this Privacy Policy as “You” or “Your Account”) and (Referred to in this Privacy Policy as “us”, “us” or “SOS”). If this policy is added and applies to any new features or tools added to our services, When we use the term "personal information" in this policy, it refers to any information about a specific person but does not include the name, address, email address or telephone number of an employee of the organization. We will store your personal information where it is accurate, complete and up to date with the information you provide us. If you request access to your personal information, we will notify you of the existence, use and disclosure of your personal information as permitted by the laws and regulations and provide you with access to that information. We will always ask for your consent before using your personal information for any other purposes

2. Information from merchants

If you are a merchant, you agree to post a privacy policy on your storefront that complies with the laws and regulations applicable to your business. You also agree to obtain the consent of your customers to use and access their personal information by SOS and any third parties that are classified as third parties to SOS.

What information do we collect from merchants and why?

We collect your name, address, email address and mobile phone number.

We need this information to provide you with our services. In the forefront: Check your identity and contact you and billing you.

We collect data from web pages hosted by SOS and which you visit. We also collect data about how and when you access your account, including information about your device and browser, your network connection, and your IP address.

We need this information to provide and improve our services.

Once you complete the registration process, you will be able to activate the logistics and payment services in your account. If you do, we will collect your address (s), your business type, business ID, date of birth (if you are an individual business owner), bank account information, and personal identification / identification information.

We need this information to establish logistics and payment services for you, including fraud and risk monitoring and compliance with applicable legal and regulatory requirements.

We collect personal information about your customers that you share with us or that customers provide during shopping or during the payment process.

We use this information to provide you with our services, to facilitate order completion and to better serve your customers.

We will also use personal information in other cases if you give us your explicit permission.

Address Book: You can provide us with the phone numbers of your store users and other contacts in your mobile address book. You confirm that you are authorized to provide us with these numbers to allow us to provide our services.

We use this information to provide you with our services and to facilitate order completion and better serve your customers.

Camera and Photo Library: Provide us access to your camera and photo library. You confirm that you are authorized to provide us with these images to allow us to provide our services.

We use this information to provide you with our services so that you can add and manage products to your store.

Location: You provide our access to your location using the location service in your phone and confirm that you are authorized to provide these sites to allow us to provide our services.

We use this information to provide you with our services so that you can send and deliver orders to our partners.

Use and Registration of Information: We collect information about services, diagnostics and performance, including information about your activity such as how you use our services and how you interact with others using our services and the like, log files, diagnostics, crashes, websites, performance logs, and reports.

Device and Contact Information: We collect device-specific information when installing, accessing or using our services. This includes information such as device type, operating system information, browser information, IP address, and mobile network information including phone number and device IDs. We collect device location information if you use our location features.

When do we collect this information?

We collect personal information when you subscribe to our services, when you access them, or when you provide us with information.

3. Information from merchants customers

What information do we collect and why?

We collect merchant customers' name and e-mail addresses - shipping addresses, bills, mobile phone number, IP address and hardware data.

We need this information to provide merchants with our services including support, completing and facilitating orders, payments and documentation. We also use this information to improve our services.

When do we collect this information?

We collect information when a merchant's customer uses or accesses our services, for example - a customer visits the merchant's website, on request or when creating an account on the merchant's site.

4. Information from SOS site visitors and support users

What information do we collect and why?

We collect information from visitors to the SOS site about the device, the browser it uses, the network connection and its protocol address (IP Address).

We collect phone number and record calls from phone support users.

We collect name, e-mail address, device and browser information, network connection, IP address and chat text from chat support users.

We collect the name, email address and store address (URL) from store and app users.

We use this information to service your account, improve our services and answer any questions you may have.

When do we collect this information?

We collect this information when you visit the web pages hosted by SOS or communicate with us either by email, the web, instant messaging, telephone or posting content on our websites (including forums and blogs). We also collect any additional information you may provide to us.

5. Information from cookies and similar tracking technology

What is a cookie? A cookie is a small amount of data that may contain a unique identifier. Cookies are sent to your browser from a website and are stored on your device. We assign a different cookie to each device that connects to our websites and stores.

Why SOS uses cookies and tracking technology?

We use cookies to identify your device for a personal experience.

We may use cookies to display customized ads from Google and third-party vendors.

We may also use web beacons, tracking technology, and other automated tracking methods on our websites to communicate with you and our products and services to measure performance and participation.

We work and offer our services including providing customer support and improving, repairing and customizing our services. We understand how people use our services to analyze and use our information to evaluate and improve our services, research and development, test services and new features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We also use cookies to operate, improve, understand and customize our services.

6. When and why we share personal information with a third party

SOS works with a third party to help provide you with our services and we may share personal information with them to support these efforts. In some limited circumstances, we may also be required to share information with a third party to comply with statutory and legal requirements or to respond to legal requests by official authorities including security or law enforcement requirements, judgments and judicial decisions. We may also receive personal information from our partners and third parties.

We may share personal information with a third party to prevent, investigate or take action on illegal activities, suspected fraud, situations involving potential threats to the physical integrity of any person, violations of our Terms of Service or any other service agreement or as required by law.

We may also share personal information with a company that acquires our business whether through mergers, acquisitions, bankruptcy, dissolution, reorganization, or any other similar transaction or procedure. If this happens, we will post a notice on our homepage.

We may use the personal information we collect from you or your customers to communicate or market to your customers directly.

We may provide personal information we collect from you or your customers to other companies to market their products or services.

SOS will always ask for your consent before sharing your personal information with a third party for purposes other than those described in Section 6.

7. What do we do with your personal information when you terminate your relationship with us?

We will continue to store archived copies of your personal information, for legitimate business purposes, and for our compliance with laws and regulations.

We will continue to store anonymous information such as website visits without identifiers to improve our services.

8. How do we keep your personal information securely?

We follow industry standards in information security management to protect sensitive information such as financial information, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and IT systems based on risk management.

A qualified third party to manage the payment gateway, manages and audits our payment gateways.

There is no way of sending online or a 100% secure electronic storage method so, we cannot guarantee the absolute security of your personal information.

9. How do we protect your information across borders?

SOS may send personal information outside the country or region and is still responsible for personal information transmitted to a third party abroad for processing or to support our efforts in providing our services to you. Any personal information that is transmitted to a third party for processing the data is subject, by law and order, to a level of protection similar to that provided by SOS. “Similar protection level” means a level of protection generally equivalent to the level of protection provided by SOS.

10. Control and access your personal information

You can retain all your rights to your personal information and store content and can access them at any time. In addition, SOS takes reasonable steps to allow you to correct, modify, delete or limit the use of your personal information. You can update many types of personal information such as payment information or contacts from within your account settings. If you are unable to change your personal information from within your account settings, please contact us to make the required changes. It is important to remember that if you delete or restrict the use of your personal information, the services provided by us may not function properly and complete.

Please send any questions about our privacy policy to info@sos.sa

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